Last updated: 10 October 2026
These Terms and Conditions of Service (the "Terms") govern the access to, contracting and provision of B2B services by Viva Viajes FZC LLC ("Viva Viajes", "the Company" or "we"), a company registered in the Sharjah Publishing City Free Zone, United Arab Emirates.
By requesting, contracting or using the Company’s services, the contracting entity ("Client") declares that it acts within the scope of its business activity and has sufficient capacity and authorisation to accept these Terms.
1. Purpose and scope of the services
The Company provides technology and business consultancy services exclusively to organisations and professionals. The scope may include, as per the specific proposal or contract, consultancy in technologies and process automation; strategic workflow design; marketing, public relations and institutional communication consultancy; commercial structuring and agencies; operational management consultancy; and specialised consultancy in hospitality and services.
The Company does not provide legal, tax, regulated financial, investment, accounting or any other advice that requires a specific professional licence, unless expressly agreed through an independent qualified professional.
2. Contracting, proposals and scope
The contractual relationship shall be formalised by means of a proposal, service order, framework agreement, Statement of Work, or written acceptance of scope and fees. In the event of any conflict, the specific document signed or accepted by the parties shall prevail, followed by these Terms.
Any change to scope, dependency, timeline, deliverable or acceptance criteria must be documented. Initial estimates do not constitute a guarantee of timeline or outcome where they depend on information, access, decisions or actions of the Client or third parties.
3. Client obligations
The Client shall provide accurate, timely and sufficient information; designate authorised points of contact; provide the necessary access, materials and decisions; review deliverables within the agreed timeframes; and use the services only for lawful business purposes.
The Client is responsible for having sufficient rights, authorisations and lawful bases in respect of any content, data, mark, system or material it provides to the Company. The Client shall not request actions that contravene laws, third-party rights, security controls or applicable restrictions.
4. Fees, invoicing and taxes
Fees, currency, milestones, reimbursable expenses and payment terms shall be as stated in the applicable proposal or contract. Unless agreed otherwise, invoices shall be paid within the period stated in them and the amounts are exclusive of taxes, duties or withholdings applicable by law.
In the event of delay, the Company may suspend work upon reasonable notice, without prejudice to the contractual or legal rights that apply. The Client may not set off or withhold undisputed amounts.
When online payments are enabled in the future, these may be processed through secure third-party gateways. The Company will not store sensitive bank card data; processing will be subject to the terms and security standards of the relevant payment provider and to applicable law.
5. Deliverables, acceptance and changes
Deliverables shall be deemed accepted when the Client approves them in writing or when the review period set out in the scope document elapses without specific, documented objections. Out-of-scope requests will be quoted or scheduled separately.
Consultancy services are based on available information and reasonable professional judgement. Unless expressly agreed, the Company does not guarantee any specific commercial, economic, technological or positioning outcome.
6. Intellectual property and licence to use
All rights in the brands, names, designs, digital architectures, tools, methodologies, templates, documentation, software, code, models, processes, present and future developments, and other assets created, acquired or developed by Viva Viajes, before or during the provision of services, are and shall remain the exclusive property of Viva Viajes or its licensors.
Upon full payment of the applicable fees, the Company grants the Client a limited, non-exclusive, non-transferable licence, revocable for breach, to use the deliverables specifically identified in the scope, solely for its internal operations and contracted purpose. This licence does not transfer ownership of tools, reusable components, base code, know-how or third-party assets.
Without prior written authorisation, the reproduction, distribution, sublicensing, extraction, decompilation, reverse engineering, modification or commercial exploitation of Viva Viajes’ digital architectures, tools, brands, software, frameworks and developments is strictly prohibited.
7. Confidentiality and personal data
Each party shall protect the other party’s confidential information and use it solely to perform or receive the services. This obligation does not apply to information that is public without breach, was legitimately in the receiving party’s possession, must be disclosed by law, or is lawfully obtained from a third party without a duty of confidentiality.
The processing of personal data shall be governed by the Privacy Policy and PDPL Compliance and by such processing agreements as may be necessary. Where Viva Viajes processes data on behalf of the Client, the parties shall document the applicable instructions, categories, purposes, measures and responsibilities.
8. Suspension and termination
Either party may terminate a service in accordance with the notice and grounds set out in the proposal or contract. The Company may suspend or terminate the relationship if the Client commits a material breach, is in non-payment, engages in unlawful use, presents a security risk, or issues instructions that expose the Company to liability.
Upon termination, the Client shall pay for services provided and approved expenses up to the effective date. The clauses on payment, confidentiality, intellectual property, liability, governing law, and any provision that by its nature should survive shall remain in force.
9. Liability
Each party shall be liable for direct damages it causes through proven breach of its obligations. To the maximum extent permitted by applicable law, Viva Viajes shall not be liable for indirect losses, loss of profits, loss of opportunities, data, reputation or business interruption, nor for acts or omissions of the Client, suppliers or third parties beyond its reasonable control.
Except in cases of wilful misconduct, fraud, breach of confidentiality, infringement of intellectual property rights, or liability that cannot lawfully be limited, Viva Viajes’ aggregate liability in respect of a service shall not exceed the fees actually paid by the Client for such service during the twelve months preceding the event that gave rise to the claim.
10. Force majeure
Neither party shall be liable for delays or failures caused by events beyond its reasonable control, including general telecommunications failures, cyber incidents not attributable to a lack of reasonable measures, acts of authority, conflicts, disasters, or unavailability of critical suppliers. The affected party shall notify and seek to mitigate their effects.
11. Governing law and jurisdiction
These Terms and any proposal or contractual relationship arising from them shall be governed by the laws of the United Arab Emirates and the Emirate of Sharjah, without prejudice to mandatory rules that may apply.
Any conflict, dispute, claim or controversy arising out of these Terms, any proposal, the services, or their interpretation, validity, performance or termination shall be subject to the exclusive jurisdiction of the Courts of Sharjah.
12. Amendments and contact
The Company may update these Terms to reflect operational, legal or technological changes. The published version will indicate its update date. Material modifications affecting a contracted service will be communicated by a reasonable means and will not retroactively alter obligations already fulfilled.
For contractual queries, corporate requests or notices related to these Terms, please use the corporate contact form of the institutional site or the channel indicated in the contractual documentation.